Terms and Conditions

General information for using this website and requesting or booking travel services with Avioteles.

By browsing this website, requesting a quote or booking a service, the user accepts the conditions that apply to the enquiry or purchase. Product information, quotes, booking confirmations and receipts supplement these terms. Specific conditions disclosed before purchase and mandatory rights under Colombian law prevail where applicable.

Who provides the services

Avioteles provides travel advice and agency services and may organise travel plans where stated in the offer. Avioteles’ role for each component will be stated in the quote or confirmation. Transport, accommodation, assistance, activities and other components may be delivered by independent providers under their own terms and applicable law.

Information, quotes and bookings

Prices, availability, itineraries, taxes, baggage, schedules, requirements and benefits depend on the product, dates and availability. An enquiry is not a confirmed booking. A booking is subject to confirmation, payment by the stated deadline and issuance of the relevant documents. Before paying, check the total price, inclusions, exclusions, validity and change or cancellation rules.

Payments, changes and cancellations

Payment methods and dates, deposits, penalties, changes and refunds will be disclosed for each service before purchase. They may depend on the provider and fare conditions. Avioteles will process applicable requests and communicate the response without limiting statutory rights.

Traveller responsibilities

Travellers must provide accurate information, check travel documents and meet transport, immigration, health and destination entry requirements. Anyone booking for others must be authorised to share their information and communicate relevant terms. Requirements for minors must be met.

Website use

Users must use this website lawfully and must not interfere with its security or operation. Website content and marks belong to their respective owners and may not be reproduced commercially without permission. External links lead to third-party websites under their own terms.

Support and complaints

Contact Avioteles at reservas@avioteles.com.co or +57 318 382 12 85. Requests will be handled in accordance with the booking documents and applicable law.

Applicable law and updates

These terms are interpreted under applicable Colombian tourism and consumer protection laws, including their amendments. Updates apply prospectively and do not alter rights or conditions already accepted.

Updated: 13 November 2026.