Responsibility Statement

The role of Avioteles in travel advice, agency and travel services.

Avioteles identifies the provider or organiser of each travel component in the quote and booking confirmation. When acting as an agent, Avioteles facilitates the traveller’s relationship with the identified providers. When Avioteles organises a plan or directly provides a service, it is responsible for the obligations applicable to that offer under Colombian law. This statement does not waive or limit mandatory consumer rights.

Information and assistance

Avioteles provides clear information about price, validity, availability, inclusions, exclusions, payment terms, restrictions and support channels based on information received from providers. Where appropriate, Avioteles can help submit requests to them and share available responses.

Provider terms

Airlines, hotels, tour operators, assistance companies and other providers may have terms disclosed before purchase. Itinerary changes, cancellations, baggage, refunds and compensation depend on the provider, fare and applicable law. Avioteles will explain and manage each matter according to its role and will not promise outcomes controlled by third parties.

Travel requirements

Travellers must hold required documents, permits, vaccinations and immigration clearances. Avioteles may provide general guidance, but visa decisions and permission to board or enter a country belong to the competent authorities and carriers. Requirements can change; confirm them with official sources before travelling.

Disruptions and requests

For force majeure, closures, weather events or other disruptions, available alternatives, changes and refunds are governed by the provider’s terms, the booking contract and applicable law. Submit change, cancellation or refund requests through Avioteles with booking details; applicable timelines and charges will be explained.

Travel adviser rights and duties

Advisers provide truthful, timely information, explain known conditions, protect personal information under the published privacy policy and handle requests within their remit. Travellers should review the offer, provide accurate details and promptly communicate needs or changes. Visit Aerocivil for official information.

Contact

Email reservas@avioteles.com.co or call +57 318 382 12 85.

Updated: 13 November 2026.