* The contribution does not generate a reserve
* Rates subject to availability and change without notice
* In order to generate reservation or emision of the services according to maximum payment times it is necessary to have a payment support from the customer so that the accounting area can review, in case of transfers it is important to keep in mind that it must be reflected in the account in order to be able to proceed between week until 5: 30pm and on Saturdays until 12: 30 noon
* As group exits bear in mind that the value per person is subject to the amount of adult passengers and / or children confirmed and paid, within the times stipulated by the commercial executive
* In services such as medical assistance card, if you require a change of date, please notify the commercial executive at least 48 hours before the start of the service in order to be able to carry out the process in front of the medical assistance card company; keep in mind for this notification the days and hours required
* After the service is issued, it applies penalties for any type of exchange or if the passenger ceases to travel, it could be reimbursed according to the conditions of the operator, hotel or airline in case it applies
* Immediate booking purchase and issuance times
* It is the passenger's responsibility to check that the documents required for the trip are up to date and complete
* If the customer makes the first deposit to the agency we have not received his concerns on the same day of the deposit until 5: 30pm and on Saturdays until noon, that is, 12: 00pm, we will accept the conditions of sale described in the email and communication by WhatsApp
* From the first deposit received by the customer, any cancellation will generate an administrative and operational charge
* If the payment plan referred to and confirmed in the email and WhatsApp is not implemented and / or respected, the rate shall be adjusted in accordance with the value applied at the time or in accordance with the maximum payment times for the cancellation of the reservation, they apply the corresponding charges without notice.
* When you send the customer by email or WhatsApp of the voucher of the services purchased, we have not received your concerns on the same day of the shipment in the following hours, between week until 5: 30pm and on Saturdays until noon, we will consider accepted, revised and confirmed the services delivered, after these times we will not be available for these requests
* In the event of an increase in the air fare rate and taxes; which is airline policy and / or hotel taxes, government fees or contributions, even if there is partial or total payment this difference must be assumed by the passenger for the provision of the service
* Any personal inconvenience at the airport such as: passport or expired visa, exit restriction, leave permits from the country of minors without meeting the required requirements, homonyms, lawsuits and orders, delay in the time of arrival at the airport or any other reason beyond our responsibility to prevent its compliance, the passenger will be the only and exclusive responsible, for the reasons expressed will be lost 100% of the tourist package. These cancellation policies are subject to changes for exceptional issues of fortuitous case or force majeure, unpredictable, irresistible and inevitable.
* The agency is not responsible for the migration status of persons taking the promoted packages, nor does it provide advice on this. It is the responsibility of the passenger to advise the migration department in Colombia on the requirements according to their migration status, whether as a resident in Colombia or in another country. The agency suggests that passengers review the travel bans, warnings, visas, permits, announcements and tips issued by the Colombian government before booking a trip with international destination.
* The agency is not responsible for any operational changes the airline may have. This can change flight times at any time
* In the event that passengers change confirmed flights on their own account, it will be the responsibility of the passenger to cover all the costs incurred by land-based portions, flights, and unused services.
* Avioteles is only responsible for providing the services that are listed directly in its business accounts under the nit 900.371.901-7, directly paying in the certified office for an accounting support printed under our accounting system and respective stamps, which, it must also reach you by mail, or by means of the virtual payment paltaforms that are provided for in our website www.avioteles.com.co
* When there are cases of force majeure and fortuitous such as: air operations cancelled, delays due to climate issues, stop of pilots, liquidation, over-sale, external agents that affect the operation such as pandemics, isolations by national decree, among others, which are direct management of the airline, hotel, operator, government authorities of each country, among others, we as your travel agency by not being responsible will not take on any kind of commitment, or responsibility of any kind, however, we will proceed to review, accompany and advise to reissue with the guarantee of the airlines, hotels, and other suppliers, among others, seeking the best possible solution for the customer, but to do not have to do so, as well as well as the passengers, if they have to deal with the same conditions, and to the same, as they are not have to the same way they have to the same, but they are not to be able to deal with the same.
* Services not taken at destination are not refundable
* Passenger responsibility to check that the names are well written
* Once the money is received for total deposits or payments it is understood that the traveller is capable person, who knows and accepts all the payment and cancellation policies of the itinerary or services he is acquiring.
* The passenger shall be the sole and exclusive person responsible for the custody of his luggage and travel documents. Under no circumstances will Avioteles respond for the miscarriage, damage, deterioration or loss of passenger elements or what might exist inside the luggage.
* Avioteles, will not be liable for additional expenses incurred by the traveller, if for judicial or other matters in which he is involved in the tour and the tour must be withdrawn. In respect of services not provided at the time of the withdrawal of the traveller, the operator's reimbursement policies shall be applied, where appropriate.
* In the event that it is a case of reimbursement keep in mind that the times are given by the operators, hotels and airlines, which, are stipulated within an average time of 30 to 90 days
* A minimum passenger is required to be able to operate according to the service to be provided
** TARIFA NO REEMBOLSABLE / NO ENDOSABLE / NO TRASFERABLE **
** APPLICATION OF PENALITY BY CHANGE, CANCELATION AND / OR NON-PRESENTATION TO VUEL AND / OR NON-USE OF ADQUIRID SERVICES **
